Frequently Asked Questions
Order & Shipping
When will my order be shipped?
We process and ship all orders within 1-3 business days (Monday-Saturday). During peak shopping periods or holidays, processing may take slightly longer. You will receive an email notification with tracking details once your order has shipped.
How long does shipping take?
Estimated delivery times after your order has been shipped:
- Standard Shipping: 5-12 business days
- Express Shipping: 3-6 business days
Delivery times are estimates and may vary depending on your location, carrier schedules, and customs processing for international orders.
Do you ship internationally?
Yes, we ship worldwide. Please note that international orders may be subject to customs duties, import taxes, and fees imposed by your country’s government. These charges are the responsibility of the buyer and are not included in our product prices or shipping costs. Customs processing may also cause additional delivery delays.
Is there free shipping?
Yes! We offer free standard shipping on all orders over $150 USD. This applies automatically at checkout.
Can I track my order?
Absolutely. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and carrier link. Please allow up to 48 hours for the tracking information to become active in the carrier’s system.
My order arrived in multiple packages. Is this normal?
Yes. To ensure the fastest possible delivery, items in your order may be shipped from different fulfillment locations and may arrive separately. All items will be delivered within the estimated delivery timeframe.
Payment
What payment methods do you accept?
We accept the following payment methods:
- Credit and debit cards: Visa, MasterCard, American Express, Discover
- Apple Pay
- Google Pay
All payments are processed securely through our payment partner with industry-standard encryption.
What currency are prices listed in?
All prices on our website are listed in United States Dollars (USD). If your bank account is in a different currency, your financial institution may apply a conversion fee.
Is my payment information secure?
Yes. We use SSL encryption and our payment processor is fully PCI-DSS compliant. We never store your full credit card number or CVV on our servers.
Returns & Exchanges
What is your return policy?
You may request a return within 15 days of receiving your order, provided the items are unused, in their original condition, and in original packaging. All return requests must be submitted through our online Returns and Cancellations Form.
How do I request a return?
To initiate a return, please visit our Returns page and complete the online form with your order number, email, and reason for return. Our team will review your request and provide return instructions, including the return shipping address and a Return Authorization Number.
Please do not ship items back without receiving a Return Authorization Number first.
Who pays for return shipping?
For standard returns (change of mind), return shipping costs are the customer’s responsibility. If you received a defective, damaged, or incorrect item, we will cover the return shipping cost.
How long do refunds take?
Once your return has been received and approved, refunds are processed within 5-10 business days to your original payment method. Depending on your financial institution, it may take an additional 2-5 business days to appear on your statement.
What if I received a defective or damaged item?
Please contact us within 48 hours of delivery with your order number and clear photographs of the issue. We will arrange a replacement or full refund. In most cases, you will not need to return the defective item.
Can I exchange an item?
Yes, exchanges are available for items of equal or lesser value within the 15-day return window, subject to availability. Please submit a return request through our online form and indicate your preferred exchange item.
Products
Are your products safe and tested?
Yes. All products in our catalog are sourced from trusted manufacturers and meet applicable safety standards. We carefully curate our selection to ensure quality and durability.
Do products look exactly like the photos?
We make every effort to display product images as accurately as possible. However, actual products may vary slightly in color, size, or appearance due to differences in screen displays, lighting conditions, and manufacturing variations. Product descriptions provide detailed specifications for reference.
Do you offer custom orders?
At this time, we offer the products listed on our website. If you have a specific request or inquiry about a product, please reach out to us at [email protected] and we will do our best to assist you.
Contact & Support
How can I contact customer support?
You can reach our support team through the following channels:
- Email: [email protected]
- Live Chat: Available on our website at espressomando.com
Our team is available Monday-Saturday, 9:00 AM – 5:00 PM (GMT-05:00). Inquiries received outside of business hours will be responded to on the next business day.
How do I submit a return or refund request?
All return and refund requests must be submitted through our online Returns and Cancellations Form. This ensures proper documentation and faster processing of your request.
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